FAQS

How much does it cost?
There is no charge for administrators using our online registration services. However, there is a small processing fee that covers the cost to fulfill each participant's registration. This minimal charge is for services like taking and maintaining the registration data on our registration systems and providing customer service. It is applied to the athlete registering, not the event.

Starting in 2008, Metro Race Forum will rebate the event $0.50-$100 (depending on how many registrations collected) per online entrant for that event.

 This is available to full page advertisers only. (No Limit)

How is the transaction handled?
 The participants will get a confirmation message upon completing the registration as well as a confirmation email.

Do I need to set up a merchant account or provide other financial information?
No. Metro Race Forum handles the entire credit card authorization process from start to finish.

How are the handling fees collected?
The fee is added the handling fee to the registration fee. That way, the person registering pays your regular fee plus the fee we charge for the convenience of signing up, paying online instantly and confirming the participant's registration and providing customer service. And you still will receive the full amount of your registration fee and it doesn't cost you a cent.

Another method is to simply "build" the handling fee into the cost to register so all the participants pay the same amount regardless of whether they register online or by paper. If you are able to modify your registration fee, "building" the handling fee in will likely increase your online registration numbers.

How do I get paid?
Metro Race Forum will mail a check to you (or whomever you designate as the payee)  at the end of registration period. If the event is an advertised race in Metro Race Forum, the balance after deducting total due Metro Race Forum will be mailed within 20 days of race date. In the event that registration money collected via online registrations do not total more than invoice due Metro Race Forum, the balance will be due within 20 days after event date.

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How do I put a link to registration on my web site?

We can send you the link, just link to it.

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How do I get my registrant information?
Your events registration data is stored on our servers database You can easily access your registration data at any time, from any computer with an Internet connection.

 Go to, login with your username and password, select Manage Events, then View Participants. This will bring you to a list which you can select the download format, and download. If using Windows XP SP2, don't forget to click the yellow bar at the top to allow pop-ups or downloads. Copy to your hard drive and proceed with appending to your list.

How do participants access the online registration?
There are two ways that participants can access your event/ activity online registration.

The first option is to provide a link to registration from your web site: You can simply copy and paste the link into your web site (or any web page) so participants can access registration right from your existing homepage. We can also add your link to Metro Race Forum calendar of events (over 800 visitors per day). Links are included free to all full page paper copy advertisers. All others and minimal charge. see www.raceforum.com/rates

What are the fees?
The handling fees are applied to each registration.

No set up fee

What is Metro Race Forum's security policies?

Metro Race Forum offers its customers a very strict privacy policy, plan and simple. As is stated  we DO NOT and WILL NOT share specific individual participant data (e.g. name, email address, etc) or account information with third parties (e.g. advertisers, investors, partners, etc).

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Are online transactions secure?
Metro Race Forum protects registrants' payment information at all times using several thorough security policies and safeguards. Strict security begins at the point of data transmission, where we use Secure Socket Layer (SSL) encryption certificates issued by industry leader VeriSign (www.verisign.com) on all of our payment servers.

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If I forgot my username and password, what do I do?
Go to here and select "forget your password?"(under the username and password login at the top of the page). Enter in your e-mail address and click "submit." Your username and password will be e-mailed to you.

NOTE: If your username and password are associated with a different e-mail address then the one you are currently using, you will not receive the e-mail, as we may not have the new address associated with your username and password. You will have to contact us to get your userID.

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What is Metro Race Forum?
With over 700 running, multisport, bike tours Mt bike and open swim events as well as training clinics, in New Jersey, New York, Pennsylvania, Delaware Connecticut and New England area, Metro Race Forum is the most trusted race information resource. And it now offers reliable online registration.

www.raceforum.com receives an average of over 800 visitors a day. More users are logging on every day to access our accurate race information, download applications find race results and now event registration.

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